My razer v43 blackshark is not detected | Razer Insider
Skip to main content
Question

My razer v43 blackshark is not detected

  • April 30, 2026
  • 2 replies
  • 25 views
Wean06.09

Hi guys, I just bought the Blackshark V3 Pro and I have some trouble right now

 

  • Whenever I try to turn on the the headphone, my headphone can’t detected. on the dongle, it shown green led.
    I update the 1.3.0 for my headphone and now I can’t connect to using it now
This topic has been closed for replies.

2 Replies

Razer.Zionzedd

Hi Wean06.09,

 

 

To fix the connection issue after the 1.3.0 update, you likely need to re-pair the headset to the dongle using the Razer Headset Pairing Utility. The green LED on the dongle indicates it has power but is not successfully communicating with the headset, a common scenario after firmware updates. PM me your Razer BlackShark V3 Pro’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission. I will use the said details to provide you the correct utility software and other steps we can try for you to use your headset smoothly. 

 

*Thread locked to PM

Razer.Aero
Forum|alt.badge.img
  • Razer.AeroRazer Support
  • Razer Support
  • April 30, 2026

Hi ​@Wean06.09,

I understand you’re having trouble with your Razer BlackShark V3 Pro after the update. May I ask, does the headset work in wired mode? Is the dongle detected in Razer Synapse or Device Manager? In the meantime, please try these steps:

1. Make sure the headset is fully charge.
2. Make sure to connect the dongle directly to another USB port on the PC. Avoid using a USB hub.
3. Try to turn the headset off completely, unplug the wireless dongle and then restart your PC, then plug the dongle back in.
4. Test on another PC if possible. This helps confirm whether the issue is with the headset, dongle, or current system.​​​​​​​
 

If the same problem persists, send me a a PM with the device serial number so I can check for other possible workarounds and assist you further. Thank you!

 

“Thread locked to curb conversation to PM.

CookiesAccessibility statement