My Razer Viper Ultimate mouse keeps connecting and disconnecting when I use the USB dongle; I've tried everything, but the problem won't go away. | Razer Insider
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My Razer Viper Ultimate mouse keeps connecting and disconnecting when I use the USB dongle; I've tried everything, but the problem won't go away.

  • October 8, 2026
  • 1 reply
  • 17 views
OffxRaizy

For a while now, I've only been able to use my Viper Ultimate via cable because, whenever I try to use it in wireless mode, it just keeps disconnecting and reconnecting on its own :/ I'd like some help.

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1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • October 9, 2026

Hey ​@OffxRaizy,

Let me help you with your mouse. Can you install the Mouse Pairing Utility and follow the steps from this link? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the connection issue you're currently experiencing.


*Thread locked to curb conversation to PM.

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