my son has a razer blade 15” and I just noticed that the battery swollen up and broke the case. from what I read this can be very dangerous. I am out of warranty. Is there anything Razer can do to help me with this?
my son has a razer blade 15” and I just noticed that the battery swollen up and broke the case. from what I read this can be very dangerous. I am out of warranty. Is there anything Razer can do to help me with this?
Thanks for bring this concern to our attention, and I’m sorry to hear about your Razer Blade 15" having battery swelling issue. May I ask how long was the unit plugged in? Did you charge the laptop overnight? How many hours is the unit used per day? It's important for your safety that you refrain from using the laptop until we can resolve the problem. You can also visit this article for your reference. I can initiate a ticket and escalate your concerns to our Laptop Support Team for a replacement battery request or repair. To proceed, please PM me with the following information below:
Full name: Email: Phone Number:
Product Name: Product Code/Number: Product serial number:
Charger Product Code/Number (Systems Power Adapter): Charger serial number (Systems Power Adapter): Date and place of purchase: Subscribed to Razer Care?: Yes/No
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