My Up Button in my Keyboard stops working whenever my Razer Synapse is open or in the background | Razer Insider
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My Up Button in my Keyboard stops working whenever my Razer Synapse is open or in the background

  • December 18, 2025
  • 1 reply
  • 3 views

hitLividLARIMAR972

So My Up Keyboard Button works fine, but when I open my Synapse 4, it stops working. When I close my Synapse, it works again, I need help.

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1 Reply

Razer.Ten
  • Razer Support
  • December 18, 2025

Hey ​@hitLividLARIMAR972,

Please bear with me for a bit. Can you perform a clean uninstall and reinstall of your Synapse 4 by following the steps from this link? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the key input issue.

 

 

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