Hi, I have received a new replacement Razer Blade 14 I have a Naga Pro mouse that does not appear anymore in Synapse I have a new Hyperspeed Dongle because I broke the last one I cannot manage to connect the mouse in Synapse again even with the Pairing Utility. The step 2, mouse connection via USB is ok but the Dongle is not detected when I plug it in. Is it because it is not the original dongle that came with the mouse? I hope somebody can help me :-)

Naga Pro connectivity issue

Hi,

I have received a new replacement Razer Blade 14
I have a Naga Pro mouse that does not appear anymore in Synapse
I have a new Hyperspeed Dongle because I broke the last one
I cannot manage to connect the mouse in Synapse again even with the Pairing Utility. The step 2, mouse connection via USB is ok but the Dongle is not detected when I plug it in.
Is it because it is not the original dongle that came with the mouse?

I hope somebody can help me :-)

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Dongle is visible in Windows device manager when you plug it in?

No.

So there’s possibility that it’s dead on arrival. I’d rma it.

Indeed. I’ll check on another PC later.

Thanks!