NAgA Pro Dongle not Reconized | Razer Insider
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Naga Pro worked fine with dongle, decided to do a factory reset of computer (MSI) and now the dongle is not showing on computer, Synapse, or the Razer pairing page.  Mouse works fine wired.  Works with bluetooth connect but when I turn mouse off it does not reconnect.  I have to go through the whole pairing process again.

 

Question is what else should I try to get Dongle working.

Dongle visible in Windows device manager?

You can also try doing synapse clean reinstall:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Dongle visible in Windows device manager?

You can also try doing synapse clean reinstall:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Did not work.  In Synapse When USB wired it sees the mouse, Just dongle nothing.


Also Bluetooth still not auto connecting after turning Naga off and back on.


Have you checked windows device manager as I wrote earlier?


Have you checked windows device manager as I wrote earlier?

Yes. I do not see it listed


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