Naga Pro Firmware Updater Link Broken | Razer Insider
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When using Razer Synapse I am prompted to go to this url to download a tool to update the firmware on my mouse.



https://support.razer.com/razer-hyperspeed-multi-device-dongle-updater



On this page the download link (you guys really need to fix your buttons hard to select) directs me to https://rzr.to/eyaAA which then turns into "" and says "Hmm could not find that page"
If you are looking for the Naga Pro firmware download url, here is the link



http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=1057&pcid=1039&nav=0,76,229,1039
I'll have a word with RAZER support, because the link I have give you @Krob189

It is directing me to Naga Pro manual pdf.



I have tested https://rzr.to/eyaAA it is able to download firmware version v2.01.00r1
Sye_The-Vie
I'll have a word with RAZER support, because the link I have give you @Krob189

It is directing me to Naga Pro manual pdf.



I have tested https://rzr.to/eyaAA it is able to download firmware version v2.01.00r1




No idea why it doesn't work for me. I've tried firefox, chrome, edge and even IE. same result
This either tells me the followings



  • Your Windows account is broken

  • Your OS source files are broken



I thought it was your browser that was playing, if you are a using either Apple or Windows, try create a new administrator account and see if the website plays better.
In the mean time, if you are after the firmware, try the following



http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=3991&nav=0,76,229,1039,1057
Sye_The-Vie
In the mean time, if you are after the firmware, try the following



http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=3991&nav=0,76,229,1039,1057


Thanks for the suggestion man, I had been struggling with a bad windows install prior to attempting to download the firmware update. Just did another format and install and the link worked just fine.
oh so we can narrow the issue~~~



I can suggest some protection for your computer internet browsing

Whatever browser you are using, add in the following addons.



  • Adblocker Ultimate (Red Shield)

  • Adguard (Green Shield)

  • Popup Blocker (to control what website you are about to open or takes you to)







With these addons, my PC has been going smoothly for many years from safe browsing and some malware protection.
Thanks for creating this thread. And yes, the team has received the same reports from other users regarding our from our support website. It is not letting the user download the file and somehow directing it to a different site. Anyhow, the team is working on it.
Krob189
When using Razer Synapse I am prompted to go to this url to download a tool to update the firmware on my mouse.



https://support.razer.com/razer-hyperspeed-multi-device-dongle-updater



On this page the download link (you guys really need to fix your buttons hard to select) directs me to https://rzr.to/eyaAA which then turns into "http://us.ca.esupport/" and says "Hmm could not find that page"




Link doesn't work and they won't RMA anything without going through their KB steps, so we are stuck in a loop. Seems like it was designed so they don't have to RMA anything https://100001.onl/ https://1921681254.mx/.
Jamuna121
Link doesn't work and they won't RMA anything without going through their KB steps, so we are stuck in a loop. Seems like it was designed so they don't have to RMA anything https://100001.onl/ https://1921681254.mx/.


Hey new member



Patience. @Razer.SpeedCr0ss is a RAZER support member who have escalated the issue to RAZER web development team. ETA of completion is unknown.
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