Hello,
I have now been through 3 different Naga Pros in the last month and all of them have been experiencing stuttering/lag/drop outs when using the 2.4Ghz wireless. Usually it is random and only happens for about a second, but it is super frustrating. I have a Basilisk Ultimate, Deathadder V2 Pro, and Viper UItimate that do not have this issue whatsoever. When wired, every Naga Pro I have tried has work perfectly. I have tried them on 4 different computers to ensure it wasn't just my computer. I have seen plenty of reddit posts about others having this issue all within the last month. I have updated them to the newest firmware and still experience the same issue. I think there must be a hardware issue and just bad luck on my part, but is razer aware of these reports? It seems like there has to be something causing this. I had put in a case with razer but ended up closing it because I wanted to just return and try another after the 2nd one I tried had problems. Now the 3rd is and I am suspecting a bad batch of mice.
Page 1 / 1
I'm sure it's been a rough stretch for you. There have been similar reports, and we are looking into it. But please send me your ticket number so I can forward it to the team leading the investigation.
*Locking the thread to curb the conversation to PMs.
*Locking the thread to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.