Naga Pro V2 not connecting | Razer Insider
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Naga Pro V2 not connecting

  • August 21, 2026
  • 1 reply
  • 4 views
C

Hey how’s it going.

 

I spent a bunch of money on this mouse for it to randomly stop working after about month. Other people seem to have the same issue but no fixes I’ve found have worked. I can’t update the firmware because the mouse isn’t detected even if I directly plug it into my PC. I’ve tried multiple usb ports on my PC, restarting every software, and the PC itself but nothing. 
 

The price point of this mouse means it should work out the box and until I don’t want it to anymore. This is ridiculous and I can’t see myself ever buying a razer product again.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • August 22, 2026

Hello coolBrightLilacplace869,

I’m sorry to hear about the connection issues you’re experiencing with the Razer Naga V2 Pro. No worries, I’m here to help you out! It sounds like you’ve already tried a number of troubleshooting steps, but let’s dig a little deeper to see if we can identify the problem.

- Can you confirm whether the mouse is not working in wired mode, wireless mode, or both?
- Are there any LED lights on your mouse? If so, can you describe what they’re doing? This might give us hints about its status.
- If your mouse has a profile switch, have you checked that it's set correctly? Sometimes a simple switch can make all the difference.

While I know you've already attempted several solutions, here are a few suggestions that may still be beneficial:

  1. If you haven't yet, please download and run the Pairing Utility. This can sometimes help in detecting the mouse again.
  2. Consider temporarily disabling any non-essential software running on your PC. Sometimes, other applications can interfere with the mouse functionality.

  3. Test your mouse on another PC and verify if the issue still exists.

If none of these steps resolve the issue, please  PM with the mouse serial number and proof of purchase. I’d be happy to guide you through the warranty process or discuss further options. Thank you for your patience as we work through this together!

 

*Thread locked to curb conversation to PM.

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