naga pro wont stop scrolling up | Razer Insider
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Hello, I saw a few similar threads but didn’t see any solutions so here is a new one.

 

One month after expiration of the warranty, my naga pro started scrolling upwards and wont stop. If I disconnect / reconnect or restart synapse, scrolling stops but comes back after a few seconds to hours. 

Since software restart can fix it temporarily, I think it is a software issue rather than dirt or broken something. I tried removing drivers and synapse and reinstalling but it only fixed the issue temporarily as well. 

 

I tried updating firmware of the dongle and the mouse itself, it only made the situation worse. now it wont stop even after reconnecting and mouse no longer appears on synapse when connected via dongle with extension that came with the mouse

 

Any help appreciated. Thanks

Hey, @sakirc!

 

It seems like you’ve done most of the troubleshooting steps. Does it make any difference when the Razer Synapse software is temporarily disabled? Is it possible for you to try it on a different computer? Feel free to send me a PM along with your mouse’s serial number so I can validate it and check for other options.

 

*Thread locked to curb conversation to PM.

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