Hello
I've had this mouse since April of 2019. Just a little over two years. Unfortunately I only had the limited warranty. My mouse has been getting progressively worse. I am unable to drag windows, when I try, it acts as if I am double clicking. sometimes it will not register a left click at all. I have tried going into razer synapse and resetting the mouse, I have recalibrated it by holding the various mouse buttons together and I have gone into mouse control settings within windows. When i change the primary button to right click, it works perfectly, when I switch back it is horrible. It has become close to unusable. Not sure what I should do at this point. sadly it has become a pretty glowing piece of garbage. I was not expecting it to break at a 2 year mark. I have never had a mouse break on me before.
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Issues like these are typically switch-related, and we do not have any firmware solutions for such. That said, please send me the serial number of the mouse and a copy of the proof of purchase so I can try to revalidate the warranty status. Let's go from there.
*Thread locked to curb the conversation to PMs.
*Thread locked to curb the conversation to PMs.
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