Naga Trinity mouse wheel not working properly. | Razer Insider
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Hello, my previous Trinity was very burned out and I have decided to change it for a new one. The first one I bought had a very hard mouse wheel and was very uncomfortable to handle and constantly got stuck. That's why I changed it for another one of the same model. It is only 3 days old and once again the mouse wheel gets stuck, blocked and is too hard to turn correctly, and causes the mouse wheel button to be pressed accidentally. Is there any problem with this model? My previous mouse was the same and has never had these problems in the wheel. In addition to getting stuck, it makes a very annoying and serious rattling noise. Will I have to change it again?

 

Hello patquim,

I’m here to help you with your Razer Naga Trinity scroll wheel issue. Were there any incidents that happened to your mouse prior to the issue? It seems to me that there is a mechanical issue involved. Can you do me a favor and take a video of your device that would clearly show the issue that you just described? You can upload the clip to Google Drive and PM me the shareable link. I hope to hear from you soon.

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