Naga Trinity Scroll Wheel issue | Razer Insider
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I've just bought a new Naga Trinity mouse - everything works great....accept for the vertically unresponsive scroll wheel. The Wheel will respond to lateral movements for repeat scrolling but forwards / backwards scrolling doesn't elicit any response. I've tried changing in Synapse 2 (Mac) but so far nothing works. Any suggestions? Is this a software or hardware issue? It's a brand new mouse purchased 2 days ago so should be working out of the box.
Thanks for posting your concern here. When did the issue start? Does the issue happen while logged out from Razer Synapse and connecting your Razer Naga Trinity to a different USB port in your PC?
Hi. Thanks for your response - tried using the mouse in game prior to downloading synapse and it didn't work - this was straight from the box. Downloaded synapse and again, it didn't work. Have tried on different port as well after your query. I can use the side to side as well as the click aspect of the scroll wheel but not the forward backwards motion.
Thanks for confirming. Does the issue happen when connecting your mouse into a different PC? Please send me a video showing it concern through PM, let's continue from there.
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