I have a brand-new Naga Trinity with the 12-button configuration. The side panel keep turning off while playing World of Warcraft, its stays off for a few seconds before it turns back on. I can still use the basic mouse functionality during this.
Things I have tried:
- Polling rate to 500.
- Changed power management of the mouse/usb-hubs in the device manager so the computer can't turn it off
- Other usb port.
- Remove the side panel and clean the contact points.
Current situation:
- Windows 10
- Razer synapse Version 3.4.115.10915
Thank you for the help and if more information is needed I would like to hear this.