The 3 key on my 12-digit side plate on my Naga Trinity keeps acting like its being held down. I’ve tried cleaning it with compressed air, disconnecting and reconnecting the side plate as well as the mouse. It is the only button that is giving me trouble and does not occur with the 7-digit side plate. Any suggestions as to what I can do to fix it? I’ve tried looking for a replacement side plate, but Razer doesn’t sell them and the online sellers are either out of stock or are less reputable.
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Hi Nmazzo1,
I’m here to help. Please try to perform the troubleshooting steps here to isolate the issue. If you need additional assistance, PM me your mouse serial number and proof of purchase. I can use that to verify its warranty and check for a replacement option. Save the shareable files via any online drive account listed here. I hope to hear from you soon. Have a good one!
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