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Question

Naga Trinity strange movement behavior

  • August 14, 2025
  • 1 reply
  • 22 views

Hello,

 

I am experiencing a very weird issue where my Naga Trinity sometimes has some kind of “drift” or moves automatically randomly, which is being very uncomfortable for gaming (In this case WoW).

 

Is this a known issue? I’ll really appreciate some support on this, and if its a device failure I’ll also like to know the steps to claim the warranty (kind of new still).

 

As for solutions, I’ve already updated Synapse and tried to switch mouse over different USB ports, still having the same issue, it does not happen with my other mouse.

 

Thank you.

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer Support
  • August 14, 2025

Hey ​@domebyteJasper893,

Please bear with me for a bit. Can you clean your mouse sensor with a can of compressed air and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and check for troubleshooting steps that might address the sensor issue.

 

 

*Thread locked to curb conversation to PM.