Naga Trinity Wired just stopped working | Razer Insider
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Naga Trinity Wired just stopped working

  • June 8, 2021
  • 1 reply
  • 16 views
J
I've had this mouse a little over a year (meaning the limited warranty has run out) and I didn't find any other posts concerning this. I just came down one day and my mouse wasn't lighting up, responding, or the likes. I've tried reinstalling the drivers, Synapse 3, and every other suggestion you can find online short of opening up the mouse, and none of them worked. I believe it has power because the tracking light is sometimes visible, but beyond that I'm unsure. I suspect it might be the wire because I experienced 0 issues before this. Any suggestions would be appreciated, even if they're 'You're outta luck.' Thanks
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1 Reply

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • June 8, 2021
The Naga Trinity has 2-year limited warranty coverage. For now, test it on another machine if possible and check for cuts or frays on the cable. I'd appreciate it if you can send me the serial number and a copy of the proof of purchase. I can use those to verify the warranty status of the device. *Thread locked to curb the conversation to PMs.
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