NAGA V2 Pro not linking via Blue tooth

Question

Hi Just purchased a NAGA V2 Pro and although it shows in my Bluetooth attached lists it does not work. If I connect the charging cable to my PC (windows 11) it works fine. Tried it on laptop also WIN 11 and it works fine with no issues connecting via Bluetooth. I have Synapse installed on my PC (not on the laptop) and have tried all the suggestions on the support page. When I try holding down the three mouse buttons as suggested the displays do not flash as they should. I've done the whole uninstall reinstall stuff but no luck. Any ideas?

Razer.sushi.boi · Answer

Hello there, ​@PiggyPinkONYXaero164!By trying all the workarounds, does it include reinstalling your mouse’s drivers and updating the firmware? If yes, please send me a PM along with your Naga V2 Pro’s serial number so I can validate it in our system and check for options. Looking forward to your response!*Thread locked to curb conversation to PM.

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