Hello Razer Support Team,
I have been using my NAGA V2 Pro together with the Mouse Dock Pro without any issues until recently, when a connectivity problem surfaced. The mouse now experiences noticeable latency whenever I attempt to move it after idling, and it does not respond to the first few clicks.
Here are the details of the issue:
- Firmware for both mouse and dock are up to date.
- The mouse works perfectly when connected via cable, with no latency observed.
- Both the mouse and dock are detectable in Synapse when connected by wire.
- The same latency issue persists when using either the Hyperspeed dongle or the Mouse Dock Pro.
- After unpairing the mouse and dock, the dock is no longer able to detect the mouse.
I have already tried basic troubleshooting steps but the issue remains. Could you please advise on further troubleshooting steps or confirm if this may be a hardware/firmware issue?
Thank you in advance for your support.!
P.S.: Both mouse and dock pro were purchased on Feb 22, 2025, and registered under my razer account so they are still within warranty.