Naga v2 pro scoll wheel problems | Razer Insider
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Question

Naga v2 pro scoll wheel problems

  • August 11, 2025
  • 1 reply
  • 72 views
Orandang

I have a problem with the razer naga v2 pro scroll wheel. 

1, there are  false positives that are very annoying when playing CS. Because of this, the weapon changes at the most inappropriate moment

2, when I scroll down, it scrolls up, this happens when I want to scroll the wheel exactly 1 trigger.

3, when I set the tight wheel movement and place my finger on the wheel itself, applying a slight movement to it, it "jumps" over its original state and gradually scrolls.

 I would like to know if these are widespread issues or if I am just very "lucky," and if there is a way to fix it.

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • August 12, 2025

    Hi Orandang,

    I understand that you're having scroll wheel issues with your Razer Naga V2 Pro. Could you please let me know if the issue occurs while connected wirelessly or via a wired connection? When did the issue start? Were there any incidents that happened to your mouse before this issue? Is there any noticeable physical damage to the device? Is the scroll wheel hard to turn or stuck?

    To isolate the issue, please try the following steps:

    1. Clean the affected button using a can of compressed air.
    2. Ensure Windows is up to date.
    3. Connect your mouse directly to the PC, avoiding a USB hub.
    4. Update the firmware on your Razer Naga V2 Pro.
    5. Check if any software is causing the issue by closing all Razer apps and software.
    6. If closing Razer Synapse fixes the issue, reinstall your mouse drivers and perform a clean reinstall of Razer Synapse.
    7. Test your mouse on another PC to verify if the issue still exists.

    Should you need further help, feel free to send me a PM with your device’s serial number and proof of purchase for warranty verification. Thank you!


    *Thread locked to curb the conversation to PMs.

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