Nari an end to troubles (no connection at all) | Razer Insider
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Ok, long list of grievances with these headsets, but let’s get to the point:



Left earpiece intermittent at best. Seems to be a known issue with this headset and no resolution.



Headset will not pair with dongle.



Dongle not recognized as a Razer Nari dongle, it is now recognized as “Avnera AV6301”





System: Windows 10 64 bit, fully updated.





Please read this before replying with a cut-n-paste tech help scripted response, I’ve done a lot already and having someone paste a script will not accomplish anything. Work accomplished:



Removal of all Razer devices from windows.



Uninstall, delete all directories, reboot, and clean reinstall of Razer Synapse Software.



Download and attempted to use Razer Dongle Recovery tool (1.02.00). Software says “No Action Needed”



Downloaded and attempted to use Razer Nari Pairing Utility (1.01.00) with factory USB cable, all synapse and THX processes killed. “1” plug in the wireless USB transceiver… remains gray. “2” connect the headset… is green. Cannot select “pair”.



Only option is “cancel”



Attempting to pair the headset (long press power button) gets a blinking blue light as it attempts to connect. It is not recognized by the dongle/Windows.



Plugging in the Headset via USB and it is recognized as being connected, but cannot be used, only charged.





That’s where I’m stuck. TIA for any help.
Based on your description of the issue, it's highly likely hardware-related. PM me the serial number so I can validate its model and share a copy of your receipt so I can check its warranty before starting a case for a replacement.



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