Nari right side isn't working (through usb dongle) randomly. | Razer Insider

Nari right side isn't working (through usb dongle) randomly.

  • 1 October 2022
  • 3 replies
  • 150 views
R
Hi all:
My Nari have more than two years right now. Always working fine hooked to a 4 port usb 3 hub.
Sometimes I didn't hear sounds from the right side, but the issue was corrected by:
a- playing with sound level; or
b- playing with chat-game level; or
c- little finger hits over the ear cup; or
d- plugin for few seconds via 3.5 mm cable to the computer; or
e- reinstalling/upgrading the synapse 3 (with the respective MS Windows®️ 10 reboot) or
f- after few minutes with a, b and c.
Today, have tried all options without recovering the right side of the headphones.
Inclusive have made a clean razer software reinstall, using the 3.5 mm connection both sides worked fine. To try further, I have used the dongle with the headphones on the PS5 console and the issue remains (right side don't work).
While typing this support request, using Spotify the right side sounded 5 seconds and after that went away (again!).
So please Razer Support help me to bring back full Nari functionality.
My Laptop specs:
Edition Windows 10 Pro
Version 21H2
Installed on ‎14/‎12/‎2021
OS build 19044.2006
Experience Windows Feature Experience Pack 120.2212.4180.0
====
Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz 2.11 GHz
Installed RAM 16,0 GB (15,9 GB usable)
System type 64-bit operating system, x64-based processor
====
Razer Synapse 3.7.0831.083015
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3 Replies

Razer.Speedcr0ss
Userlevel 7
rbadillarx
I will try through the weekend: first at one laptop which have never been installed/used with razer sfw/hw. And then follow your advice. Hopefully will have news till Monday!

Thanks Nari right side isn't working (through usb dongle) randomly.


I appreciate it! You can update this thread or send me a PM should you need additional assistance.
R
Razer.Speedcr0ss
Does the issue happen while connecting the headset to another device using its dongle? You may try deleting all Razer-related files using the Razer Driver Clean-up tool. Once done, restart your computer and reinstall the Razer Synapse 3.0. Should the issue persist?

I will try through the weekend: first at one laptop which have never been installed/used with razer sfw/hw. And then follow your advice. Hopefully will have news till Monday!

Thanks Nari right side isn't working (through usb dongle) randomly.
Razer.Speedcr0ss
Userlevel 7
rbadillarx
Hi all:
My Nari have more than two years right now. Always working fine hooked to a 4 port usb 3 hub.
Sometimes I didn't hear sounds from the right side, but the issue was corrected by:
a- playing with sound level; or
b- playing with chat-game level; or
c- little finger hits over the ear cup; or
d- plugin for few seconds via 3.5 mm cable to the computer; or
e- reinstalling/upgrading the synapse 3 (with the respective MS Windows®️ 10 reboot) or
f- after few minutes with a, b and c.
Today, have tried all options without recovering the right side of the headphones.
Inclusive have made a clean razer software reinstall, using the 3.5 mm connection both sides worked fine. To try further, I have used the dongle with the headphones on the PS5 console and the issue remains (right side don't work).
While typing this support request, using Spotify the right side sounded 5 seconds and after that went away (again!).
So please Razer Support help me to bring back full Nari functionality.
My Laptop specs:
Edition Windows 10 Pro
Version 21H2
Installed on ‎14/‎12/‎2021
OS build 19044.2006
Experience Windows Feature Experience Pack 120.2212.4180.0
====
Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz 2.11 GHz
Installed RAM 16,0 GB (15,9 GB usable)
System type 64-bit operating system, x64-based processor
====
Razer Synapse 3.7.0831.083015


Does the issue happen while connecting the headset to another device using its dongle? You may try deleting all Razer-related files using the Razer Driver Clean-up tool. Once done, restart your computer and reinstall the Razer Synapse 3.0. Should the issue persist?
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