Nari Ultimate disconnecting when sound played | Razer Insider
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Nari Ultimate disconnecting when sound played


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I have had the headset for about 2 and a half years and until yesterday it has been working perfectly. Now whenever the headset tries to play sound it disconnects immediately and after it stops trying to play sound it attempts to reconnect.

I tried the firmware updater, dongle recovery tool and pairing tool but they all did not help

I tried it without synapse, with a fresh install of synapse made sure all my drivers were up to date

 

Is there anything I can do to fix it?

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Best answer by MonkeDrip 7 June 2023, 20:54

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15 Replies

Same for me

Userlevel 1

Follow up post regarding the headset having very poor quality when i use it wired Here.

Userlevel 7

Hi guys, 

 

Thanks for posting your concerns here. PM me the serial number of your headset so I can validate its model and provide your region for me to check our spare part list for availability of spare Razer Nari Ultimate dongles. Thanks!

 

 

and so how did you solve it? because i have your same problem

The dongle is dead, It happened to me as well, at some point it gets hot and apperantly fry itself or something in similar nature. I think some electronic component in the dongle is failing for some of us.

Has anyone managed to get a replacement dongle? Mine seems to be having the same issue 

I faced the same problem, before that the headphones worked for a whole year without a single problem(

Hi guys, 

 

Thanks for posting your concerns here. PM me the serial number of your headset so I can validate its model and provide your region for me to check our spare part list for availability of spare Razer Nari Ultimate dongles. Thanks!

 

 

hello,

is it possible to get the same help please?im having the same problem..:(

 

The dongle is dead, It happened to me as well, at some point it gets hot and apperantly fry itself or something in similar nature. I think some electronic component in the dongle is failing for some of us.

I've literally just had this exact same issue yesterday its like the dongle is definitely fried as the headset is immaculate and so is the dongle but when i removed the dongle it was very hot weirdly and my headset will no longer connect to the dongle whatsoever 

Funny thing is this just happened after upgrading my pc and to windows 11,before that worked perfectly fine

realy love this headset would realy apreciate if i could get some help.:(

should i create my own post?

 

Funny thing is this just happened after upgrading my pc and to windows 11,before that worked perfectly fine

realy love this headset would realy apreciate if i could get some help.:(

 Yeah I would maybe razer will see this and either provide us with a new dongle or something. Funny enough we cannot buy the new dongle ourselves. And it looks like the Nari is discontinued too so it’s almost as if razer know but haven’t recalled them or made people aware of the issue the nari dongle has

 

p.s. I’ve had to connect my mobile phones Sony earphones to my PC as a temporary headset. Lowkey better sadly

Funny thing is this just happened after upgrading my pc and to windows 11,before that worked perfectly fine

realy love this headset would realy apreciate if i could get some help.:(

 Yeah I would maybe razer will see this and either provide us with a new dongle or something. Funny enough we cannot buy the new dongle ourselves. And it looks like the Nari is discontinued too so it’s almost as if razer know but haven’t recalled them or made people aware of the issue the nari dongle has

 

p.s. I’ve had to connect my mobile phones Sony earphones to my PC as a temporary headset. Lowkey better sadly

i already made a post

you can actulay buy them,saw them from 60€ to 90€ but thats too expensive and impossible for me now to pay that with a baby girl:(

also saw a dude selling used headsets complete with dongle on ebay for 60€

thx for hearin me out..;)

the link for the post i made

 

 

Razer knows about the dongle issues, everyone I know that had them had the same issue with it. Razer won't do anything about it most are out of warranty, and just tell you to pray the dongle is on the store to buy.

 

At this point it should have been a recall as it's a known defective device. Come on razer... your killing your customers with 200$ headphones we can't use after a year or two.

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