nari ultimate disconnects only when I play any sound
I've had this headset for 2 years no prob but, for some reason for maybe 2 days now it disconnects as soon as any sound from my computer go off. Like when I turn it on I get the noise that it connected but if I start a game, watch a video, play music, test sound in settings or even plug anything else into my computer at all and get the connected sound it then disconnects and doesn't work till I plug out and in the dongle. I've done everything windows update and driver update/re install still nothing. Next step would be to get a replacement this is my last try to fix myself please help!
thanks
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ok update lol (quick fix) on my last go thought I found something that worked for me
/raze-nari-ultimate-firmware-update.75726/#post-785509
new update this only worked for like 5 min. Then when I re installed the horrible razer program it started again!!!
Same issue here. I wasn't using my headphones for a bit because I didn't feel like it. I just plugged it into my laptop today because I needed the surround sound for a game, dongle disconnected the moment sound played. If I'm lucky, it'll play sound for a few seconds, otherwise it'll disconnect the moment a sound plays. Most recent disconnect was the MOMENT I clicked on test sound.
Additionally, I can't just unplug and replug the dongle. I have to unplug it, wait a bit, and then plug it back it.
- Razer Support
Hi guys,
Please PM me the serial numbers of your headsets so I can validate their model and share a copy of your receipt for me to check its warranty. Based on your description of the problem, it's highly likely that the dongle is defective.
*Thread locked to curb conversation to PM.
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