Nari Ultimate for Xbox - Completely unusable | Razer Insider
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Alright, so I purchased this headset months ago and have been trying to get it to work consistently. Verdict? Useless and a waste of my money.



There hasn't been a single Razer product I wouldn't wholeheartedly recommend to a friend/stranger on the internet, until I bought this product. I cannot recommend it to anyone, ever, which really sucks because the audio is fantastic and the feedback is amazing.



I initially got the Nari and linked it to my Xbox One X. The first issues I experienced were constant disconnects from my console. Sometimes it would reconnect, most often it would never connect again until I re-paired it. It is extremely frustrating to have your headset disconnect when playing Apex and in the final ring. There was no way for me to update the firmware (I believe it has to be delivered via the Xbox, which is fine) so I couldn't try that as a test (it does not connect to Synapse when plugged into a PC).



I turned off all 2.4 GHz WiFi, with no change. I found that if you run an Elite V1/V2 controller its even worse and the disconnects are constant. I plugged my Elite V2 in directly to my Xbox. The disconnects went down in frequency, but still happened. I tried it on an Xbox One, Xbox One X, and an Xbox Series X. I tried it in different locations around the house. The behavior was the same anywhere I went. It appears that the cable is just for charging, and plugging that in didn't change anything.



Additionally, the mic is so directionally sensitive its frustrating. I basically have to eat my mic to get people to hear me, and even then it has to be pointed exactly right. The intake port and whatever the passthrough in the back is seem to work a little too well.



I reached out to Razer support and explained what was going on (before the Series X came out). They were awesome as usual and I got a replacement shipped to me. The same exact behavior happens on the new one too, so it appears systemic.



If anyone has suggestions, I'm all ears, however I'm not holding my breath and I'm hesitant to spend money on any other Razer headset, especially a wireless one.
thats sucks! i cant even get mine to connect to the xbox. Any tips?
Mine usually doesn't have issues pairing, just maintaining connection. I have no special trick for that.



This experience is going to virtually guarantee I don't buy wireless Xbox peripherals from Razer which sucks because I wanted to pick up a Turret. I've never had this much trouble with any other wireless peripheral.



They are literally paperweights in my cabinet right now.
Wish I had found this thread before I shelled out for a set. Just got mine today and when I power on the headset to pair it all that happens is a blue flashing light comes on. Wont pair won't even fire up.
Yea. I have a super bitter taste in my mouth about this. I'm so aggravated.
I have most of the same issues. I've had this headset since March, and it's only connects maybe one out of ten times when I first turn it on. I have to re-pair it constantly. Audio will break up intermittently or the quality just degrades to the point where it's static. Support told me the re-pairing is "normal" and there is nothing wrong with this product. Garbage answer. I also have the same issues with the mic. You have to have it perfectly aligned and the sensitivity is all over the place. I guess I'll stick with wired sets going forward. Disappointing.
Yep, my exact experience and yes that's a garbage answer. That is not normal at all as evidenced by other wireless 3rd party xbox products that don't do this.



I wish I could trade this headset back to Razer for a wired one of equivalent cost. It's BS.
Now got a brand new set of Nari Ultimate Xbox to try in case it was an issue with original hardware, nope, same old disconnect and stuttering audio that constantly drops.



Very poor from an apparently premium product.
Yep. I've tested 2, my OG and the replacement they sent me. Both unusable.



Honestly this probably means I'll never buy a wireless Razer xbox device, which sucks because I really wanted a Turret.
Yep, i got mic problems i have to put it into my mouth so anyone would hear me...

Also wont show up to xbox razer headset app, and wont connect o my pc or mac, to update software. Got no probs with my 30 bucks wired headset tho...
Would any Razer support person please respond to this thread?
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