Nari ultimate help please

I've had a razer nari ultimate for few month now and wish i could say it was worth it but after connection dropping and very poor sound quality i cant and i am feeling their support is basically to keep you going around and around and not give any fixes. I have had no response from support for 4 days now when they e-mailed every day with the same advise. I have tried dongle in different ports but no change i am feeling let down.