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Nari Ultimate pairing issues with dongle

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I was gifted a Razer Nari Ultimate from a friend - his old headset that he'd lost the dongle and cable to. Since the Razer store is currently out of stock of the Razer Nari Ultimate dongles, I purchased a second-hand one and prepared to set it up with the Razer Nari Ultimate Pairing Utility. The pairing utility failed to recognise the dongle at all, so I tried using the Dongle Recovery Tool for the dongle. The recovery tool was successful, and I can see the dongle in the Pairing Utility. The problem is that when I try to connect the actual headset to my PC via a third-party microUSB cable, it completely fails to recognise the headset. Do I need to purchase an original Razer microUSB cable in order to connect it to the pairing utility? It said that I need to use the "cable provided with the product", but I don't have access to that cable. Is there somewhere I could purchase a new Razer cable for my Nari Ultimate? Do I even need to do that? I would have thought it would work with any microUSB cable, can anyone confirm? Edit: I don't think the issue is with the Nari Ultimate headset itself. It charges via any microUSB cable, and it plays audio via the 3.5mm jack with no issues.
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    2 Replies

    FiszPL
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    • FiszPL
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    • 7230 replies
    • May 30, 2022
    Davies1212
    Do I need to purchase an original Razer microUSB cable in order to connect it to the pairing utility? It said that I need to use the "cable provided with the product", but I don't have access to that cable.
    No, but you can try different cable, also please verify if this cable is charge only cable or "normal" charge + data.
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      Davies1212
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    No dice. I've checked with 9 different cables now, just to be absolutely certain. I was thinking that it could be a hardware problem on the headset itself - perhaps the connectors of the microUSB port had gotten damaged somehow ... but when I plug the headset in to my PC, device manager flashes and refreshes the list - it does that when detecting a new plug and play compliant device. Unfortunately the pairing tool just doesn't seem to recognise it.
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