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need a new activation code

  • August 14, 2025
  • 2 replies
  • 49 views
T

  yesterday i bought a used razer  blackshark v2 x on Facebook marketplace ( it was on a good price) .

  And when i came home and download the 7.1 surround sound app . it asked me for an activation code so i tried registering it on the site and it said its already registered .

  So i contacted the guy i bought it from and he said he also bought it used and didn't know about any of the activation stuff ( cuz he only got it to game on his phone ). Nd he couldn't reach the guy he brought it from .

  now i need a new activation code and idk how to get it 

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2 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • August 14, 2025

If code was used before, it’s bounded to the previous owner account and you cannot move it to new RazerID account or request a new code.

Razer.ScarletRouge

Hi, ​@therb17! 

I understand you’re having activation code issue with your Razer Blackshark V2 X. Please note that application codes, like the 7.1 surround sound activation code, are designed for one-time use and are non-transferable. If the previous owner already registered and used the code, unfortunately, we won't be able to provide a new one. Also, products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective, or gray market goods, which can lead to these types of registration issues. If you purchased the product from an unauthorized dealer, Razer's warranty policy directs all support and Limited Warranty issues to that dealer. You can find more details about this policy here: https://www.razer.com/warranty.

If you have any other questions, please feel free to send me a private message along with your device's serial number. Thank you!

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