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Question

Need held submitting warranty claim

  • October 19, 2025
  • 1 reply
  • 31 views
polyLavabuzz418

Last year I purchased the Razer Blackshark V2 X headset on Amazon. Sadly the right ear has stopped working and now sound only comes out of the left ear. The warranty policy states that Amazon is an authorised seller and that headphones have a warranty of two years.

 

I have been searching for a solid 40 minutes trying to find out how I can make my warranty claim. I’ve been going in circles and have been thinking of some rather choice words that could be said to whoever designed this website.

 

I can provide proof of purchase however I do not have the serial number. The serial number did not come on the headphones, and I have since disposed of the box (cause this product is now a year old.

 

Any help (including telling me my chances of claiming the warrant are FUBAR) would be greatly appreciated. 
 

Edit: I have tried to go through Amazon, they just keep sending me back here to this infernal loop of agony masquerading as a customer support page.

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1 Reply

Razer.ScarletRouge

Hey there, ​@polyLavabuzz418 

Thank you so much for sharing your concern here regarding your warranty claim. I can help create a ticket for you and forward it to the relevant team for the warranty claim; however, your device's serial number is needed. Without it, we cannot verify its details here in our system and proceed with the claim. You can use this link as a guide on how to find the serial number of your device.

Also, please send me your proof of purchase so I can check its warranty details. You can upload your proof of purchase to your Google Drive and PM me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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