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Need help about Chroma Studio

  • 10 October 2019
  • 6 replies
  • 1 view
Why can't I see my firefly cloth on chroma studio in synapse 3?
This topic has been closed for comments

6 Replies

Razer.Caziel
Userlevel 7
Does Synapse detect the mat? If not, please put up a screenshot of how it appears in the Device Manager. You can also try reinstalling the USB drivers for the Firefly Cloth edition and have Windows Updater download fresh ones.
G


Is it this one or the Windows Device Manager? How do I reinstall USB drivers? Thanks for replying.
1 Attachment
F
I have the same problem
Razer.Caziel
Userlevel 7
get_haddicted


Is it this one or the Windows Device Manager? How do I reinstall USB drivers? Thanks for replying.

You can reinstall USB drivers via the Device Manager. Anyways, there doesn't seem to be a need to do that right now as the mat shows up in Synapse. Do PM a screenshot of the Chroma Configuration window so I can help try to further isolate the issue.
G
FreakyOtaC
I have the same problem


Synapse release a new update. Firefly Cloth is working fine now.
Razer.Caziel
Userlevel 7
get_haddicted
Synapse release a new update. Firefly Cloth is working fine now.

Thanks for updating the thread. I will be closing this as resolved.
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