the problem is that I bought a Razer BlackWidow B4 keyboard in Ukraine, in the Elmir.ua store, which says that they provide an official manufacturer's warranty, i.e. Razer for repairs, but as far as I know, Razer does not take peripheral devices for repairs and they are not officially available in Ukraine. My keyboard was found to have a defect in the form of a double click on a key. What should I do about this? I need an answer from a representative.
Question
need help from official razer representative
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- Razer Support
Hi fastSafetyYellowroad784,
I understand that you’re experiencing a double-clicking issue with your Razer BlackWidow V4. To help isolate the problem, please try closing or disabling the Razer Synapse software and then reset your keyboard by following the steps provided in this article. If the issue persists, please send me a PM with the serial number of your device so I can investigate further and provide the best resolution.
Regarding replacement, since Elmir.ua is not listed as a Razer authorized reseller, I recommend contacting their customer service directly to discuss replacement options under their store policy. All the best!
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