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Need help in french plz

  • January 19, 2026
  • 1 reply
  • 16 views

Isabellinedatasleek583

 

Hello, I received this Gigantus XXL mousepad for Christmas and after less than a month it's already peeling off, which is really poor quality. I only have Razer products and I replaced my old Razer mousepad that I've had for over 5 years and which never peeled off or broke. My wife bought a bigger one, but this isn't normal.

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1 Reply

Razer.Ten
  • Razer Support
  • January 20, 2026

Hey ​@Isabellinedatasleek583,

Please be advised that we have no support for your preferred language so let's continue in English so I can assist you. Can you send me a PM with photos of the mouse mat and your receipt/invoice so I can validate your warranty entitlement? You can upload it to any hosting service like Google Drive and provide a shareable link. Just check the file so that anyone with the link can view it.

 

 

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