Need Help! Payed but haven't received anything. | Razer Insider
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Need Help! Payed but haven't received anything.

  • 24 July 2020
  • 1 reply
  • 4 views
I am a new Razer customer but I am becoming very unsure of this company right now...



I originally ordered a Razer Blade 15, packaged at just over $2000. Got the laptop 7/1/20, immediately found out it was defective and got in contact with Razer. A little unfortunate but it happens, no problem there. The problem I have now is that it is currently 7/24/20 and I have still received no laptop. I had dropped off my package at a FedEx location 7/2, and it was delivered and signed for at the Razer facility 7/6/20. I have tracking numbers and such for that delivery. I had an online chat (case number 200710-000499) on 7/10/20 and proved Razer had my laptop. The support agent assured me that the RMA team would be alerted and be in contact with me shortly. 7/15/20 I finally got sent an email from the RMA team, only to see it said that I need to drop my latop off at a FedEx location.
Also note that since 7/15/20 I haven't been able to get in contact with the company at all; chats are unavailable, no agents are available when calling, and I've gotten no response to my emails.
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