Need help with invoice | Razer Insider
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Dear Razer staff,
 

unfortunately I have a problem with my Razer Viper Mini Signature Edition (the Mouse 3 button does not work properly anymore and only actuate 50% of the time I press it) but I cannot find the E-Mail with OrderID and Invoice anymore to start the RMA process. 

I think I did a guest checkout cause I did not wanna lose time during the stressful drop so I cannot find it in my Razer account either.

 

Is there a way for you to help me, if I only know the E-Mail and Paypal Account used in the transaction or the shipping Address?

 

What is the best way/support department to ask?

Thanks a lot in advance!

Kind regards,
Ralf

Hi ralle_h,

I’m here to help. I understand that the Razer Viper Mini Signature Edition button is malfunctioning. Have you tried the troubleshooting here to isolate the issue? Does this problem occur when you are using it wirelessly or when it's wired? Could you check if the problem persists when Razer Synapse is closed or disabled? If so, please PM me with your device serial number and proof of purchase so I can check for replacment options. Save the shareable files via any online drive account listed here. I hope to hear from you soon.

​​​​​​​​​​​​​​*Thread locked to curb conversation to PM.

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