need help with my keyboard

Question

I just bought a razer huntsman mini used.Up on pluging the keyboard in to a laptop LED don't turn on or any keystrokes are not being recognised The computer recognises the keyboard and the razer app also does but keys are not working or LED's I tried resetting it (esc+space+tab) not working I tried updating the firmware, it said: You have the latest firmware and no update required. Still doesn't seem to help I tried all the usb ports too I took the whole keyboard apart but I didn't see any signs of water damage or ribbon cable/power cable not seated correctly. I'll put some vids/pics of the problem I really hope someone could help!

Razer.ScarletRouge · Answer

Hey there, ​@sajtoskenyer69!I understand you're having issues with your Razer Huntsman Mini. Please try these troubleshooting steps on this linkto help resolve the issue.If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number so I can check its details here in our system. Just to set your expectations, since you have opened your keyboard, its warranty has been voided. This means that a replacement from Razer will not be possible.Also, please provide the videos and pictures you mentioned toproperly isolate and diagnose the issue with your Razer Huntsman Mini.You can upload the photo/videoto your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!*Thread locked to curb conversation to PM.

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