Need Help with Razer 2-Auth | Razer Insider
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Need Help with Razer 2-Auth

  • January 24, 2025
  • 1 reply
  • 12 views
UnovaDX

So basically, I can login to my account. but have issue with 2-Auth, I lost the backup codes and the app i used for auth is microsoft's which mean if i delete the app, then the auth is gone is not cloud saved or stuff. so now i have a new phone.

 

I have the login email and password and can login to the account and just purchased razer gold coins but i cant use these gold coins for anything without auth code. 

 

issue being i cant reset my 2-auth, there is no option. I have not linked a phone number. Only the email. and have access to the gmail account.

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    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • January 25, 2025

    Hi UnovaDX,

    For Razer Gold account issue, please Submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information below so they can help you reset yiour account OTP.

    1. Registered email:
    2. Razer ID :
    3. First Name:
    4. Last Name:
    5. Birthdate:
    6. Mobile phone number:
    7. Billing address:

    You can PM me the reference number so I can help you coordinate with the team. All the best!

     

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