Need Help with Razer 2-Auth | Razer Insider
Skip to main content

Need Help with Razer 2-Auth

  • January 24, 2025
  • 1 reply
  • 8 views
UnovaDX

So basically, I can login to my account. but have issue with 2-Auth, I lost the backup codes and the app i used for auth is microsoft's which mean if i delete the app, then the auth is gone is not cloud saved or stuff. so now i have a new phone.

 

I have the login email and password and can login to the account and just purchased razer gold coins but i cant use these gold coins for anything without auth code. 

 

issue being i cant reset my 2-auth, there is no option. I have not linked a phone number. Only the email. and have access to the gmail account.

    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • 3294 replies
    • January 25, 2025

    Hi UnovaDX,

    For Razer Gold account issue, please Submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information below so they can help you reset yiour account OTP.

    1. Registered email:
    2. Razer ID :
    3. First Name:
    4. Last Name:
    5. Birthdate:
    6. Mobile phone number:
    7. Billing address:

    You can PM me the reference number so I can help you coordinate with the team. All the best!

     

    *Thread locked to curb conversation to PM.

    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings