Need to actually speak with someone (online chat, email, phone, however) for return | Razer Insider
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Need to actually speak with someone (online chat, email, phone, however) for return

  • September 28, 2026
  • 1 reply
  • 12 views

I received my order, and the product does not work for me. I want to return it. But using the order number in my order confirmation email and on my delivery order form (they match, with an “A” at the end) does not find my order. I cannot find a way to actually speak with someone in customer support. I’ve tried about 30-40 different pages within the Razer website, and it keeps taking me in circles. I just want to talk with support directly, whether via chat, email, phone, whatever, so I can process my return. 

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    1 Reply

    Razer.ScarletRouge
    Forum|alt.badge.img

    Hey there, ​@scottbuyserie 

    I understand that you received your order and would like to return the product. Please note that for eligible products, you have up to 14 calendar days from the date you received your item(s) to initiate a return.
     

    Don't worry, I will create a case for you and forward it to our relevant team for further assistance. The relevant team will then contact you via email and guide you through the return process. To proceed, please provide the following details via PM so I can kickstart your case:


    Order number: 
    Full Name:
    Email address associated with Razer ID:
    Phone number:
    Country:



    Thank you!




    *Thread locked to curb conversation to PM. 

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