Hi Razer team,
I lost the 2.4 GHz USB transceiver for my BlackShark V2 Pro (2023). I understand a lost dongle isn't covered by warranty, so I'm not asking for a free replacement. I just want to buy one.
Support case 261106-000465 pointed me to the Replacement Parts Store, but the dongle isn't listed there. Without it I lose the low-latency connection and Bluetooth audio quality is poor, so a $200 headset is half-usable.
Shipping:
First choice: Brooklyn, NY, if it can arrive by Sunday Nov 15. I'm happy to pay for expedited shipping.
Otherwise: as soon as possible to another US address (Texas).
I have my serial number and purchase invoice ready and can send them by PM..
Thanks a lot,
Javier