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Question

Need to change mobile number

  • June 19, 2024
  • 1 reply
  • 36 views

yurelles

Recently reloaded $10 to my account but can't use it due to the 2step authentication. Tried to update my phone number but the OTP was sent to my old number which I do not have access to. Can someone help me? Been trying for about an hour now.

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1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • June 19, 2024

Hi yurelles,

I understand that you lost access to your old phone number associated with your Razer ID. Please PM me with the following for verification of our account: 

  • Razer ID:
  • Email Address associated with your Razer ID: 
  • Date of Birth: 
  • Full Name: 
  • Old phone number: 
  • New Phone number: 

*Thread locked to curb the conversation to PMs.