Need to change my email but lost access to old email | Razer Insider
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Need to change my email but lost access to old email

  • May 22, 2026
  • 1 reply
  • 16 views
Soljikice.ex3_mri

Hello,

I need assistance updating the email address associated with my Razer account. Unfortunately, I no longer have access to the original email address on file.

How can I safely verify my identity and get my account updated to my new email address?

Thank you!

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • May 23, 2026

Hi Soljikice.ex3_mri,

I’m here to help. I can create a support ticket for you so we can assist you in migration your account to your new email. Before we proceed, please send me a private message with the information below so I can relay it to our Support Team for your account migration request.

First, please confirm if you have any of the following migratable data on your old Razer ID:

  • Your Razer ID, profiles, and Razer Synapse cloud settings
  • License code for 7.1 Surround Sound or Surround Pro
  • Your Cortex settings, gameplay, and Wish List
  • Your newsletter subscriptions
  • RazerStore address book
  • Razer Game Store profile
  • Razer Gold/Silver wallet balance

Then, please provide the following details:

  • Razer ID:
  • Old email address:
  • New email address:
  • Date of birth:
  • Full name:
  • Phone number:
  • Country:

Once I receive your details via PM, I’ll go ahead and create the ticket and have our Support Team assist you further.

Thread locked to move the conversation to private messages.

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