I am writing to request a recovery image for my Razer laptop, model RZ09-0327, with the serial number BY2148M04100442.

I am experiencing critical connectivity issues with my laptop:
1. Frequent Bluetooth disconnections when using multiple Bluetooth devices
2. Unexpected disconnections of the built-in keyboard
3. Intermittent disconnections of external devices connected to USB ports

These issues persist despite multiple clean installations of both Windows 10 and Windows 11 (various versions) and reinstallations of Razer Synapse.

I understand that typically, proof of purchase is required for such requests. However, I acquired this laptop second-hand and do not have the original purchase documents. I kindly ask for your understanding and assistance in this matter.

Having a stable, functioning laptop is crucial for my work. I believe that an original Windows image from Razer might resolve these persistent issues.

I would greatly appreciate your help in providing the original Windows image or any other solution you may recommend to address these problems.

Thank you for your time and consideration. I look forward to your prompt response.