Hello, I urgently need help. I'm a foreigner and the following words are translated. Today, I wanted to recharge an electronic card, but I found that I couldn't succeed with either of the two payment methods. However, I finally discovered that I could directly recharge this "gold" and it worked successfully. I was very happy. But when I moved on to the next step, I found that it required setting up TFA. But because it was convenient for registration, I directly logged in with my Apple ID, and now I can't log in to the email I used to register the Apple ID because I forgot the password. Moreover, since this platform is quite old in China and I don't use it anymore, unlocking the email requires money. The most crucial point is that I bought the game card to top up my game, and the special offer price ends today. That is to say, before I can get the Chinese customer service to unlock the email, I can't use this virtual gold. So I want to change my Razer account. Could the 40 dollars I recharged be refunded? It's very important to me. Thank you.
neeeeeed help
(Removed photos for security purposes)
Hello, I urgently need help. I'm a foreigner and the following words are translated. Today, I wanted to recharge an electronic card, but I found that I couldn't succeed with either of the two payment methods. However, I finally discovered that I could directly recharge this "gold" and it worked successfully. I was very happy. But when I moved on to the next step, I found that it required setting up TFA. But because it was convenient for registration, I directly logged in with my Apple ID, and now I can't log in to the email I used to register the Apple ID because I forgot the password. Moreover, since this platform is quite old in China and I don't use it anymore, unlocking the email requires money. The most crucial point is that I bought the game card to top up my game, and the special offer price ends today. That is to say, before I can get the Chinese customer service to unlock the email, I can't use this virtual gold. So I want to change my Razer account. Could the 40 dollars I recharged be refunded? It's very important to me. Thank you.
Hello, I urgently need help. I'm a foreigner and the following words are translated. Today, I wanted to recharge an electronic card, but I found that I couldn't succeed with either of the two payment methods. However, I finally discovered that I could directly recharge this "gold" and it worked successfully. I was very happy. But when I moved on to the next step, I found that it required setting up TFA. But because it was convenient for registration, I directly logged in with my Apple ID, and now I can't log in to the email I used to register the Apple ID because I forgot the password. Moreover, since this platform is quite old in China and I don't use it anymore, unlocking the email requires money. The most crucial point is that I bought the game card to top up my game, and the special offer price ends today. That is to say, before I can get the Chinese customer service to unlock the email, I can't use this virtual gold. So I want to change my Razer account. Could the 40 dollars I recharged be refunded? It's very important to me. Thank you.
- Razer Support
Hi orange0227,
I understand you’re having issue accessing your Razer account. Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information so they can verify your account:
1. Registered email:
2. Razer ID:
3. First Name:
4. Last Name:
5. Mobile phone number:
6. Country:
You can PM me with your Ticket number so I can help you notify the team. Thanks!
*Thread locked to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.