Running applications on windows causes my mice to freeze/disconnect. Most of the times it gets reconnected, but sometimes it doesn’t, then i have to switch the connection mode, detach and reattach the 2.4gzh dongle to fix it, but sometimes what happens is that the mice causes everything except the headset to disconnect, and there’s nothing to do except system restart(IN that case the mice doesn't work, the keyboard lights turn off and there’s no response whatsoever, unplug & re-plug doesn’t help).
I have both the mice and keyboard from razer, also the headset, the headset has no issues(except sometimes it disconnects for a split of second, but considering that i have 2.4gzh internet i assume it’s some interference).
If i run a notepad, my mice will freeze, if i open a new explorer window, my mice sometimes will freeze, if i drag and drop a short movie to windows media player classic, almost always my mice will freeze and there’s nothing to do except disconnect it and reconnect, the issue happens 80-90% of the times. This happens only in wireless mode.
IF i disconnect my headset, disconnect from the internet, NOTHING changes, it’s not an interference problem when it comes to mice, same problems occur, and same things happen with my gladious III mice in wireless mode, but not as often. Same thing would happen rarely with my mionix naos, this is the only wired mice that has this issue, and it happens only when their software is running in the background. IF i turn off all processes related to synapse etc, the issue will persist as it does when synapse is running in the background.
I tried to find some info, but there’s nothing, no one knows anything. MY system is win 11 pro N, but it has the media update installed (or whatever it was called), so basically it works as a win 11 pro.
Some additional info:
-Changing the usb port doesn’t help
-Firmware update for the deathadder v2 pro doesn’t do ANYTHING whatsoever.
-I have most of the power saving disabled, turn off display is disabled, put the pc to sleep as well, USB selective suspension is disabled as well in the advanced settings, i tried both modes and the problems are the same in both.
-Gpu is gtx 970, ryzen AMD ryzen 5 5500 3.60 GHz, 32gb ram 3200mhz, the motherboard is asus hero V.
-My internet is set to 20mhz(rather than 20 or 40 on auto mode, since this causes wireless interference with mice, basically it’s as bad that i have no internet if i set it to auto, but setting it to 20mhz only works good.
-I tried around 6+ units of mice(deathadder v2 pro), ALL have the same issue, all from razer, but 1 was from asus, and it had lags and freezes, but not as bad.
-I am unable to get another system at the moment, so the only system i was able to test was win 11 pro n.
Now good luck to fix this issue, i hope someone knows something, i for sure blame windows, the sh* they did with the system is sick, but there’s nothing to do, i first ask here since they barely know a thing when i have some problems, also it’s still unknown what’s going on, why running programs causes the mice to turn off, lag or freez for a moment.