New Phone and Lost Backup Codes | Razer Insider
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Question

New Phone and Lost Backup Codes

  • March 31, 2026
  • 1 reply
  • 17 views

gambiiit0

Good Evening,

I am looking to change my phone number on my account. I created my account back in 2020 when I was living in Germany with a German phone number. I do not have access to that number nor my backup codes.

Is there any other way I can verify and have it changed?

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • March 31, 2026

Hello gambiiit0,

I’m here to help. I understand you no longer have access to your old German phone number and your backup codes, and you’d like to update the number on your account. Please send me a PM with the following details so I can verify your account and assist you further:

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb conversation to PM.