new Razer Blade Advanced - GPU not working | Razer Insider
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new Razer Blade Advanced - GPU not working

R
Hi, I have purchased a new Razer Blade Advanced 2019 about two weeks ago. I have trouble with the GPUs from the beginning. Several times while in game, the game froze, focus switched to desktop and the game turned black. I could easily relate this to error messages in the system log: Display driver igfx stopped responding and has successfully recovered. I did some googling and did the following: - Windows 10 Updates - NVIVIA drivers update - Intel drivers update - set the NVIDIA Settings to alyways use NVIDIA as a default The problem disappeared for a few days. Then exactly the same happened again. So I finally disabled the Intel GPU. Everything worked smoothly. Then today, I try to launch a game and it takes ages to start, the animations are clunky and slow. I check: NVIDIA GPU usage in task manager : 0%, CPU usage 100%. The whole game is running on my CPU without any GPU whatsoever? I click the NVIDIA control panel, which tells me the system is not connected to any NVIDIA GPU. Opening Device Manager, I can see, that I have to display adapters: Intel (disabled) and NVIDIA enabled and "working without issues". NOT TRUE! Restart does not fix the problem. So, should I just send the notebook back? I don't want to spend ages to repair a very expensive gaming notebook. I just want to use it for gaming. Thanks! PS: Screenshots in German.
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    2 Replies

    C
    • Crysanna
    • 18 replies
    • August 3, 2019
    I've been having this issue but only when i connect it to a Core X. I had to download the drivers and install them manually by picking which driver to install by not letting windows install it to get it working properly.
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • August 3, 2019
    RazerBladeAdvanced
    Hi, I have purchased a new Razer Blade Advanced 2019 about two weeks ago. I have trouble with the GPUs from the beginning. Several times while in game, the game froze, focus switched to desktop and the game turned black. I could easily relate this to error messages in the system log: Display driver igfx stopped responding and has successfully recovered. I did some googling and did the following: - Windows 10 Updates - NVIVIA drivers update - Intel drivers update - set the NVIDIA Settings to alyways use NVIDIA as a default The problem disappeared for a few days. Then exactly the same happened again. So I finally disabled the Intel GPU. Everything worked smoothly. Then today, I try to launch a game and it takes ages to start, the animations are clunky and slow. I check: NVIDIA GPU usage in task manager : 0%, CPU usage 100%. The whole game is running on my CPU without any GPU whatsoever? I click the NVIDIA control panel, which tells me the system is not connected to any NVIDIA GPU. Opening Device Manager, I can see, that I have to display adapters: Intel (disabled) and NVIDIA enabled and "working without issues". NOT TRUE! Restart does not fix the problem. So, should I just send the notebook back? I don't want to spend ages to repair a very expensive gaming notebook. I just want to use it for gaming. Thanks PS: Screenshots in German.
    Hi there! Can you send over the serial number if your Blade to me through PM? I'll assist you from there.
    Crysanna
    I've been having this issue but only when i connect it to a Core X. I had to download the drivers and install them manually by picking which driver to install by not letting windows install it to get it working properly.
    Hello. Please send over the serial number of the Blade and the Core X to me through PM as well. I'll pick it up from there.
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