I just bought a brand new Ornata Chroma keyboard on July 28. It worked great for a week. Then all of a sudden it stopped working. Windows 10 says it cannot recognize the USB device I plugged in. When I look in Device Manager it says "Unknown USB Device (Device Descriptor Request Failed)."



I have tried a lot of different things to get it working again; plugged it into other USB ports, plugged it into another computer, clean reinstalled Synapse, I even tried reinstalling the USB drivers in Windows. Nothing seems to work.



I tried doing a hard reset on the keyboard (hold Esc+Caps, then plug it in). The Esc and Caps keys briefly glow green when I plug it in, but then Windows still says it does not recognize the keyboard.



Every once in a while, when I try plugging the keyboard in again it will start working again mysteriously. But after a short while of using it, it will just randomly quit working again for no apparent reason.



Could someone please help? Is there some way to fix this? Maybe get a new keyboard via warranty if nothing else works? I am a bit disappointed with this situation, so I would appreciate some support. Thanks.