New Viper V4 Pro broken scroll wheel | Razer Insider
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Question

New Viper V4 Pro broken scroll wheel

  • May 10, 2026
  • 1 reply
  • 5 views

Got a new Viper V4 Pro from Japan and have been using it for a few weeks. Went out for the weekend and came back and the scroll wheel wont scroll up or down but pressing down on it works.

Tried other mice and their scroll works, reinstalled drivers, used compressed air, tried wired/wireless

Last resort is to get it replaced since I have warranty but I would prefer not to since I need it for the time being and I dont have any backup mice.

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1 Reply

Razer.sushi.boi
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Hello there, ​@sad_potatopie!

 

Does it make any difference when the Razer Synapse software is temporarily disabled? Let me know via PM along with your Viper V4 Pro’s serial number so I can validate it in our database and check for other workarounds that we can attempt.

 

*Thread locked to curb conversation to PM.