Newly submitted case doesn't show on my support history | Razer Insider
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Question

Newly submitted case doesn't show on my support history

  • February 6, 2025
  • 1 reply
  • 38 views
J

I’ve submitted case #

 

yesterday, via Razer Assist. However, contrary to the chat bot’s confirmation message, I have yet to receive any email confirming my submission as well as I don’t see it on my Support History.

I tried re-submitting, but still nothing.

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • February 7, 2025

    Hi jmdalmeida,

    I have reviewed your case. Please be informed that our Razer Support Team has replied to your case. Please check your email inbox. Thank you.
     

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