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Question

No access to authenticator

  • August 29, 2024
  • 1 reply
  • 94 views
U

I am trying to use my razor gold but I am blocked by 2-step verification via the authenticator app. I don’t have access anymore to this and have no way of using my gold. With this, I cannot change any 2-step settings on my account without this authenticator app code that I cannot get. I also lost access to my backup codes. What do I do?

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • August 31, 2024

Hello uhcarlito,

Upon checking, your Razer account is still active. If you’re referring to your Razer Gold Wallet, unfortunately, I have limited access to this part of your system. I suggest, you submit a ticket or chat with customer service via Live Chat By clicking the green chat button at the bottom right, you can get this sorted out in real time. Please PM me with your ticket number after submitting it so I can call attention to your case. All the best!

​​*Thread locked to curb the conversation to PMs.

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